Download e-book for kindle: Above the Line. How to Create a Company Culture that Engages by Michael Henderson

By Michael Henderson

Position your organisation's tradition to realize new heights

Above the road: the best way to Create a firm tradition that Engages staff, Delights buyers and grants effects offers all leaders a instruction manual for leveraging an organisation's tradition to interact employees, elevate client pride and streamline company functionality. A groundbreaking paintings, this publication unearths what it takes to accomplish optimal effects out of your organisational tradition with no applying using exterior specialists. This natural, in-house method of corporation tradition transformation saves either time and cash. step by step, writer Michael Henderson illustrates tips to create a tradition within which staff and leaders pride these open air the company—customers, shareholder, staff' households, providers and the board of directors—and someone else who could benefit from an organization with the organisation.

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Extra info for Above the Line. How to Create a Company Culture that Engages Employees, Delights Customers and...

Example text

Next time you interact with an organisation, perhaps at your local supermarket, bank, petrol station, tax department, hospital, courier service or restaurant, pay attention to the extent to which these organisations seem to appreciate, enjoy or even celebrate people. I hope, I really hope, that some of them do. I expect, however, that many will not. Organisations don’t mean to be this way. They didn’t set out to not like people. ‘We don’t like people’ are not words you will find written into their vision or mission statement, or in any expression of their values.

They didn’t set out to not like people. ‘We don’t like people’ are not words you will find written into their vision or mission statement, or in any expression of their values. In fact, I’m sure you will find quite the opposite. But, in reality, in the act of delivering their service or employing their staff, or managing their business, somehow, the enjoyment and celebration of people is quickly forgotten under the demand for efficiency, effectiveness, timeliness and profits. If you can begin to sense that not only is there some truth in this idea that organisations don’t like people, you also will realise that this is somewhat ironic, given that organisations are fundamentally here to employ and serve people.

The author and publisher expressly disclaim all and any liability to any person, whether a purchaser of this publication or not, in respect of anything and of the consequences of anything done or omitted to be done by any such person in reliance, whether whole or partial, upon the whole or any part of the contents of this publication. Everything should be made as simple as possible, but not simpler. Albert Einstein Dedicated to Shar Henderson Contents About the author Acknowledgements Introduction Why I wrote this book Organisations and people I value organisations Above the line culture The importance of culture Culture and evolution Supporting beliefs A corporate anthropologist at work Understanding culture Part I: Understanding culture 1 What is culture?

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